GIFT CARD TERMS AND CONDITIONS

Malmaison gift cards must be redeemed only at Malmaison hotels or its sister brand Hotel du Vin and Pub du Vin and may only be used towards the purchase of eligible products listed and sold by Malmaison, Hotel du Vin or Pub du Vin.  

Malmaison gift cards cannot be redeemed to pay for other gift cards.

Please note Malmaison and Hotel du Vin gift cards cannot be used to purchase any pre-paid, non-refundable rates online.

Malmaison gift cards have no cash redemption value and are not transferable or assignable. Malmaison may provide gift card purchasers with information about the redemption status of the gift cards they purchase.

If the purchase made at Malmaison exceeds the amount on the gift card, the balance must be paid in cash or by credit or debit card.

One or more gift cards can be redeemed against a purchase in Malmaison, Hotel du Vin or Pub du Vin. 

Malmaison is not responsible if a gift card is lost, stolen, destroyed or used without permission. 

Defaced, illegible, or duplicate gift cards will not be accepted. 

If the gift card is defective you must contact the Customer Services department as soon as possible for a free replacement. Our liability in such cases is limited to replace the defective gift card. 

Validity / Cancellation / Refunds 

Gift cards and unused portions of gift cards expire after one year from the date of issue, where permissible under law. Validity periods on promotional gift cards may vary.  Please check offer's specific terms and conditions for details.

You may cancel the gift card during the cancellation period. This is the period in which you may cancel the gift card commencing on the date of purchase and ending up to 14 calendar days from (and including) the day after the purchase date. 

Refunds will be processed within 21 working days once received.

If you wish to cancel a gift card please write to the Customer Services department, enclosing proof of purchase. Once the cancellation period has expired you will not be able to return the gift card or claim a refund to the value of the gift card.

Contact Us

Malmaison Gift Card enquiries,  54 Hagley Road, Birmingham, B16 8PE   

Tel: 0330 016 0380 or email giftcards@malmaison.com

Opening Hours: 0900 - 1700 GMT