BOOKING TERMS AND CONDITIONS

YOUR BOOKING FLEXIBILITY
FOR FLEXIBLE RATES

Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.

**Amended bookings are subject to availability and the prevailing rate will apply. Any amended bookings are subject to new booking terms and conditions. Any gift card exchanges will be valid for a period of 12 months from the date of transfer. 

Cancelling in advance of the UK Government updating its official travel advice or local authorities implementing additional restrictions will result in Malmaison/Hotel Du Vin enforcing the applicable terms and conditions.

If National or Local authorities update the official travel advice, implement additional restrictions, then our booking terms and conditions will be updated to comply with relevant legislation.

Your credit card details will be used to guarantee your booking.

Should you need to cancel your reservation, please let us know by 4pm, 24 hours prior to the date of arrival, so as to avoid our cancellation charges. Bookings made for any of the "Supplement" or "Stopover" promotions are based on a minimum spend in the Brasserie or Bar of £75 per night to qualify for room rate. 

In case of late cancellation or no-show, the full room price will be charged.

Other Promotional reservations are non-cancellable or amendable.

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Please contact our groups desk on 0330 016 0381 for details. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and our contract signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.

If you have questions regarding an upcoming reservation, please contact our support team for assistance theteam@malmaison.com or the relevant hotel team directly.

YOUR BOOKING FLEXIBILITY

FOR PRE-PAID RATES

Booking via our website, hotels or call centre: New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official travel advice or local authorities implement additional restrictions. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.  Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.

In regions affected by Local Government Restrictions prepaid rates can either be re-booked for a new date or exchanged for a gift card to the value of the booking**. Refunds for pre-paid rates will only be applicable if a full National Lockdown is imposed or a hotel is placed into the highest alert tier (T3 England or T4 Scotland) mandating only essential travel and requiring households to remain at home and will apply for the date range applicable – in such circumstances, where possible, it is requested that a change of date or a gift card option is chosen to help support the business. 

**Amended bookings are subject to availability and the prevailing rate will apply. Any amended bookings are subject to new booking terms and conditions. Any gift card exchanges will be valid for a period of 12 months from the date of transfer. 

Any non-cancellable (“Advanced Purchase) or prepaid promotional rates booked to arrive beyond the applicable date range of restrictions, will be subject to the standard terms and conditions of the rate booked.

Cancelling in advance of the UK Government updating its official travel advice or local authorities implementing additional restrictions will result in Malmaison/Hotel Du Vin enforcing the applicable terms and conditions.

If National or Local authorities update the official travel advice, implement additional restrictions, then our booking terms and conditions will be updated to comply with relevant legislation.

Bookings Of 6 Rooms Or More
When booking more than 6 rooms, different policies and additional supplements will apply. Please contact our groups desk on 0330 016 0381 for details. Any bookings made for more than 6 rooms via our website will be held provisionally until the group terms are agreed and our contract signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.

If you have questions regarding an upcoming reservation, please contact our support team for assistance theteam@malmaison.com or the relevant hotel team directly.

OUR PET POLICY

We at Mal love all our guests including our canine ones and we welcome well behaved dogs into all Malmaison properties. Please notify us during the booking process or in advance directly with the hotel.

Well behaved dogs over 1 year old may share their owners room for a charge of £20 per night inc of VAT.

Dogs are welcome in designated guest rooms with their owners, but not in food service areas. This will include most of the hotel public areas including lounges and bistros. Guide dogs and assistance dogs are an exception to the above policy and are allowed access to food service areas.

Guests are asked not to leave dogs unattended in rooms at any time without first advising reception, leaving a contact number where they can be easily reached and a DND on the door. Owners must take full responsibility for their pet’s behaviour throughout the stay and will be charged for any damage caused by their pet during their stay.

While we accept dogs in the hotel, it is also vital that we take steps to protect any allergy sufferers who may also be staying with us. It is therefore important that any guest notifies us at the time of booking if they suffer from a pet allergy, so that we can allocate a room away from where a dog will be staying.

SPECIAL TERMS AND CONDITIONS FOR STAYS AFFECTED BY CORONAVIRUS

Booking via our website, hotels or call centre: New “Best Flexible” reservations for any future arrival date can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Booking via our website, hotels or call centre: New non-cancellable (“Advanced Purchase”) reservations for any future arrival date will be liable for charge unless the UK government changes its official travel advice or local authorities implement additional restrictions. Should you wish to maintain the right to cancel free of charge (up to 24 hours before arrival) we strongly recommend booking one of our “Best Flexible” rates.

Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.

In regions affected by Local Government Restrictions prepaid rates can either be re-booked for a new date or exchanged for a gift card to the value of the booking**. Refunds for pre-paid rates will only be applicable if a full National Lockdown is imposed or a hotel is placed into the highest alert tier (T3 England or T4 Scotland) mandating only essential travel and requiring households to remain at home and will apply for the date range applicable – in such circumstances, where possible, it is requested that a change of date or a gift card option is chosen to help support the business. 

**Amended bookings are subject to availability and the prevailing rate will apply. Any amended bookings are subject to new booking terms and conditions. Any gift card exchanges will be valid for a period of 12 months from the date of transfer.

Any non-cancellable (“Advanced Purchase) or prepaid promotional rates booked to arrive beyond the applicable date range of restrictions, will be subject to the standard terms and conditions of the rate booked.

Cancelling in advance of the UK Government updating its official travel advice or local authorities implementing additional restrictions will result in Malmaison/Hotel Du Vin enforcing the applicable terms and conditions.

If National or Local authorities update the official travel advice, implement additional restrictions, then our booking terms and conditions will be updated to comply with relevant legislation.

If you have questions regarding an upcoming reservation, please contact our support team for assistance theteam@malmaison.com or the relevant hotel team directly.